Privacy Policy

Definitions and interpretation

In this privacy policy, the following definitions are used:

Data	collectively all information that you submit to Patient Intelligence Panel Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the General Data Protection Regulation (GDPR) 2018;
Cookies	a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Patient Intelligence Panel Ltd, or us	Patient Intelligence Panel Ltd, a company incorporated in England and Wales with registered number 07013270 whose registered office is at Hartfield Place, 40-44 High Street, Northwood, Middlesex, HA6 1BN, UK.;
UK and EU Cookie Law	the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you	any third party that accesses the Website and is not either (i) employed by Patient Intelligence Panel Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Patient Intelligence Panel Ltd and accessing the Website in connection with the provision of such services; and
Website	the website that you are currently using, www.piphealth.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:
- the singular includes the plural and vice versa;
- references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
- a reference to a person includes firms, companies, government entities, trusts and partnerships;
- “including” is understood to mean “including without limitation”;
- reference to any statutory provision includes any modification or amendment of it;
- the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

This privacy policy applies only to the actions of Patient Intelligence Panel Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

Data collected

We may collect the following Data, which includes personal Data, from you:

Date of Birth;
Gender;
Contact Information such as email addresses and telephone numbers;
Demographic information such as post code, preferences and interests;
Health condition(s)
in each case, in accordance with this privacy policy
details of which surveys we have sent to you and your answers to these surveys
information submitted when you respond to a survey and/or when you report a problem with our Website or a survey
if you contact us, we may keep a record of that correspondence
if you contact us, or send us information through social media networking sites such as Twitter or Facebook, we may keep records of your username and the information you sent us
information about yourself provided by you to us for specific research purposes.

Sensitive Personal Information

When you register with our Website and complete the surveys that we send to you, you will be providing us with sensitive personal information – that is, information relating to your race or ethnic origin; religious or other similar beliefs; physical or mental health or sexual orientation.

By providing sensitive personal information you give us (and we accept) your explicit consent for us to use that information for producing research reports containing statistics about how you and other users of the website have responded to questions in our surveys or for research purposes.

Our use of Data

For purposes of the General Data Protection Regulation (GDPR) 2018, Patient Intelligence Panel Ltd is the “data controller”.
We will retain any Data you submit indefinitely.
Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.
All personal Data is stored securely in accordance with the principles of the General Data Protection Regulation (GDPR) 2018. For more details on security see the clause below (Security).
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website.
We use information held about you in the following ways:

– to produce detailed research reports aggregating the results of surveys that we send out. However, these reports will never contain any personal information about any particular individual;

– to send you surveys to complete and to send you data and results of completed surveys that may be relevant to you;

– to ensure that content from our Website is presented in the most effective manner for you and for your computer;

– to provide you with information or services that you expressly request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

– to notify you about changes to our service;

– to carry out any obligations or provide you with any other services, functionality or content which you specifically agree to on this Website.

We will only contact you by electronic means to provide you with information about services similar to those which you have joined our Website for if you have consented to this.

Third party websites and services

Patient Intelligence Panel Ltd may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services do not have access to certain personal Data provided by Users of this Website.
We may share your information with any companies in our group of Patient Intelligence Panel Ltd for internal reporting purposes.
We may share your information with other organisations:
who provide services to us so that they can provide the services we request. This might include IT service providers who support our IT systems, for example;
who we provide services to so that they can benefit from the services we provide. Whilst we will, where possible, take steps to ensure that you cannot be identified from that information, as we cannot ever fully understand what information our clients may already hold about you, it may be that they can link the anonymous information that we provide, to other information which then enables them to identify you. By way of example:
if you have given us your Twitter username we may share tweets posted by you and your followers to third parties and, while we will not disclose your Twitter handle, it may be that either (a) information contained within those feeds alone could identify you or a third party or (b) those tweets could be linked with other information the third party already holds which then enables them to identify you or someone else; or
we may exchange what we consider to be anonymous or pseudonymised information about our panellists with third parties who will use it for analysis purposes, to enhance their own databases, to model audiences and track the efficiency of campaigns, and to gain an insight into behaviours so that they can develop strategies which add value to their, or their clients’ businesses. For this purpose, we may also collect anonymised information from third parties which we can use to identify you. As our clients and, in turn their clients, will have their own databases and other sources of information, it may be that they could link the anonymous information we provide with information they already have and therefore identify you; or
we may provide limited personal details to trusted third party data processors for the purposes of combining our data with other third party data sources. The final combined data set will be anonymised and non-attributable.
if we sell or buy any business or assets, (as we may share your data with the prospective seller or buyer);
if we or substantially all of our company assets are acquired by another party, in which case your information will be one of the transferred assets; or
if we have to share your information to comply with legal or regulatory requirements (or we reasonably believe that we need to disclose your information for such purposes), or if we have to enforce or apply our Terms and Conditions of Use or any other terms and conditions or agreements or to protect our rights, property or our customers etc.
Other than as listed above, we will not rent, sell or otherwise disclose your information without your consent.
Please bear in mind that whenever you voluntarily disclose personal data online – for example on message boards, on a blog or chat area – that information will be viewed by others.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

Patient Intelligence Panel Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Patient Intelligence Panel Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
We may also disclose Data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Functionality of the Website

To use all features and functions available on the Website, you may be required to submit certain Data.
You may restrict your internet browser’s use of Cookies. For more information see the clause below (Cookies).

Accessing your own Data

You have the right to ask for a copy of any of your personal Data held by Patient Intelligence Panel Ltd (where such Data is held) on payment of a small fee, which will not exceed £10.

Changing or Deleting Your Information

If you want to change the details that you have registered on-line with us, this can be done by emailing us at [email protected].
If you want to delete your account with us then you can also do this by emailing us at [email protected]. When you delete your account it will be permanently deleted but your information may still exist in backup copies for up to 90 days but cannot be viewed by others.

If any deleted information has previously been shared with other users of the Website then this may remain on the Website but will no longer be associated with your user account.

Security

Data security is of great importance to Patient Intelligence Panel Ltd and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.

Cookies

This Website may place and access certain Cookies on your computer. Patient Intelligence Panel Ltd uses Cookies to improve your experience of using the Website. Patient Intelligence Panel Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Patient Intelligence Panel Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
This Website may place the following Cookies:
Type of Cookie Purpose; Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

Where/how we store your information

The information that we collect from you may be transferred to, and stored at, a destination inside or outside the European Economic Area (“EEA”). It may also be processed by staff operating inside or outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the provision of support services (i.e. management of survey processes etc). By submitting your personal information to us, you agree to this transfer, storing or processing.

We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this privacy policy.

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

Patient Intelligence Panel Ltd behoudt zich het recht voor om dit privacybeleid te wijzigen als we dit van tijd tot tijd nodig achten of zoals vereist door de wet. Alle wijzigingen worden onmiddellijk op de website geplaatst en u wordt geacht de voorwaarden van het privacybeleid te hebben geaccepteerd bij uw eerste gebruik van de website na de wijzigingen. U kunt per e-mail contact opnemen met Patient Intelligence Panel Ltd op [email protected] juni 2022