S’inscrire

Terms and conditions of website use

This document tells you the terms of use on which you may make use of our website www.piphealth.com (our site), whether as a guest or a registered user.

Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Information about us
www.piphealth.com is a site operated by Patient Intelligence Panel (“We”, “Our”, “Us”). We are registered in England and Wales under company number 07013270 and have our registered office at Hartfield Place, 40-44 High Street, Northwood, Middlesex, HA6 1BN, UK. Our VAT number is 110014794.

[We are regulated by Information Commissioner’s Office UK and The European Society for Opinion and Market Research (Esomar)]

Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Membership of the site
To register with our Site you must be [18] years of age or older.

By registering with our site you agree to respond to invitations to polls, surveys, tests, focus groups or other questionnaires (“Questionnaires”) that we send to you by email, post or online link for research purposes. You can complete the Questionnaires that we send to you by the specified deadline coherently, in full and truthfully and accurately. We regularly check the consistency of responses to Questionnaires to ensure their validity, integrity and quality. If we have reasonable grounds to suspect that you are not completing the Questionnaires as required (e.g. inaccurate, incoherent responses or response times deemed suspect) we may terminate your account.

You must not include anything in your response to a Questionnaire which is inappropriate, offensive or illegal. If, in our reasonable opinion, we think you have, we may disable and/or delete your account.

We only allow one registration per person on our Site. You must not make multiple registrations on our Site. If we discover that you have multiple registrations we may disable and/or delete one or all of your accounts.

We will use the details that you provide to us to send you Questionnaires to complete. You must make reasonable efforts to keep your details up to date. We will not be liable if you do not receive surveys because your details are missing or incorrect. If your details are out of date this may not be used as an excuse for not responding to surveys sent to you.

As a panel member you may be shown confidential information as part of the Questionnaires you answer. The Questionnaires may contain things such as media content, unique techniques, sketches, drawings or details of new products which are secret or not in the public domain. In order to protect the integrity and confidentiality of our-and our clients’ research projects you agree not to reveal any information contained in the Questionnaires or copy or distribute the Questionnaires or any other information or content from the surveys.

Please be advised that legal action may be taken in the event that a release of confidential information is traced back to you.

In return for you responding to a Questionnaire we will make a donation to the patient charity organisation of the specific ailment or disease covered by the Questionnaire.

From time to time we may run competitions to win prizes or gift vouchers. Separate terms and conditions will apply to such promotions.

Suspension or termination of membership
In the event of termination or cancellation of your account for any reason any rewards you have gained will immediately be cancelled.

If you do not respond to any Questionnaires sent to you in any 12 month period then we may terminate your account.

You may terminate your account by sending an e-mail requesting that your account is cancelled to [email protected].

We will not be liable for the loss of either registration data or reward details which may occur due to fraudulent termination by a third party.

Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world.All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Reliance on information posted
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.

Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.

Our liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity;
any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management or office time or for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

Information about you and your visits to our site
We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must not contain any inappropriate, offensive or illegal content.

If you wish to make any use of material on our site other than that set out above, please address your request to [email protected].

Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

Jurisdiction and applicable law
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Trade marks
“Patient Intelligence Panel”, “piphealth” and the PIPHealth corporate logo on our home page are trade marks of Patient Intelligence Panel Ltd.

Variations
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we have made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.

Your concerns
If you have any concerns about material which appears on our site, please contact [email protected] or [email protected].

Thank you for visiting our site.

These terms are the copyright of Patient Intelligence Panel Ltd.

This privacy policy applies between you, the User of this Website and Patient Intelligence Panel Ltd, the owner and provider of this Website. Patient Intelligence Panel Ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. Please read this privacy policy carefully.

Definitions and interpretation
In this privacy policy, the following definitions are used:
Data collectively all information that you submit to Patient Intelligence Panel Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the General Data Protection Regulation (GDPR) 2018;
Cookies a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Patient Intelligence Panel Ltd, or us Patient Intelligence Panel Ltd, a company incorporated in England and Wales with registered number 07013270 whose registered office is at Hartfield Place, 40-44 High Street, Northwood, Middlesex, HA6 1BN, UK.;
UK and EU Cookie Law the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you any third party that accesses the Website and is not either (i) employed by Patient Intelligence Panel Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Patient Intelligence Panel Ltd and accessing the Website in connection with the provision of such services; and
Website the website that you are currently using, www.piphealth.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
In this privacy policy, unless the context requires a different interpretation:
the singular includes the plural and vice versa;
references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
a reference to a person includes firms, companies, government entities, trusts and partnerships;
“including” is understood to mean “including without limitation”;
reference to any statutory provision includes any modification or amendment of it;
the headings and sub-headings do not form part of this privacy policy.
Scope of this privacy policy
This privacy policy applies only to the actions of Patient Intelligence Panel Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
Data collected
We may collect the following Data, which includes personal Data, from you:

Date of Birth;
Gender;
Contact Information such as email addresses and telephone numbers;
Demographic information such as post code, preferences and interests;
Health condition(s)
in each case, in accordance with this privacy policy
details of which surveys we have sent to you and your answers to these surveys
information submitted when you respond to a survey and/or when you report a problem with our Website or a survey
if you contact us, we may keep a record of that correspondence
if you contact us, or send us information through social media networking sites such as Twitter or Facebook, we may keep records of your username and the information you sent us
information about yourself provided by you to us for specific research purposes.
Sensitive Personal Information
When you register with our Website and complete the surveys that we send to you, you will be providing us with sensitive personal information – that is, information relating to your race or ethnic origin; religious or other similar beliefs; physical or mental health or sexual orientation.
By providing sensitive personal information you give us (and we accept) your explicit consent for us to use that information for producing research reports containing statistics about how you and other users of the website have responded to questions in our surveys or for research purposes.
Our use of Data
For purposes of the General Data Protection Regulation (GDPR) 2018, Patient Intelligence Panel Ltd is the “data controller”.
We will retain any Data you submit indefinitely.
Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.
All personal Data is stored securely in accordance with the principles of the General Data Protection Regulation (GDPR) 2018. For more details on security see the clause below (Security).
Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website.
We use information held about you in the following ways:
– to produce detailed research reports aggregating the results of surveys that we send out. However, these reports will never contain any personal information about any particular individual;

– to send you surveys to complete and to send you data and results of completed surveys that may be relevant to you;

– to ensure that content from our Website is presented in the most effective manner for you and for your computer;

– to provide you with information or services that you expressly request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

– to notify you about changes to our service;

– to carry out any obligations or provide you with any other services, functionality or content which you specifically agree to on this Website.

We will only contact you by electronic means to provide you with information about services similar to those which you have joined our Website for if you have consented to this.

Third party websites and services
Patient Intelligence Panel Ltd may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services do not have access to certain personal Data provided by Users of this Website.
We may share your information with any companies in our group of Patient Intelligence Panel Ltd for internal reporting purposes.
We may share your information with other organisations:
who provide services to us so that they can provide the services we request. This might include IT service providers who support our IT systems, for example;
who we provide services to so that they can benefit from the services we provide. Whilst we will, where possible, take steps to ensure that you cannot be identified from that information, as we cannot ever fully understand what information our clients may already hold about you, it may be that they can link the anonymous information that we provide, to other information which then enables them to identify you. By way of example:
if you have given us your Twitter username we may share tweets posted by you and your followers to third parties and, while we will not disclose your Twitter handle, it may be that either (a) information contained within those feeds alone could identify you or a third party or (b) those tweets could be linked with other information the third party already holds which then enables them to identify you or someone else; or
we may exchange what we consider to be anonymous or pseudonymised information about our panellists with third parties who will use it for analysis purposes, to enhance their own databases, to model audiences and track the efficiency of campaigns, and to gain an insight into behaviours so that they can develop strategies which add value to their, or their clients’ businesses. For this purpose, we may also collect anonymised information from third parties which we can use to identify you. As our clients and, in turn their clients, will have their own databases and other sources of information, it may be that they could link the anonymous information we provide with information they already have and therefore identify you; or
we may provide limited personal details to trusted third party data processors for the purposes of combining our data with other third party data sources. The final combined data set will be anonymised and non-attributable.
if we sell or buy any business or assets, (as we may share your data with the prospective seller or buyer);
if we or substantially all of our company assets are acquired by another party, in which case your information will be one of the transferred assets; or
if we have to share your information to comply with legal or regulatory requirements (or we reasonably believe that we need to disclose your information for such purposes), or if we have to enforce or apply our Terms and Conditions of Use or any other terms and conditions or agreements or to protect our rights, property or our customers etc.
Other than as listed above, we will not rent, sell or otherwise disclose your information without your consent.
Please bear in mind that whenever you voluntarily disclose personal data online – for example on message boards, on a blog or chat area – that information will be viewed by others.
Links to other websites
This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
Changes of business ownership and control
Patient Intelligence Panel Ltd may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Patient Intelligence Panel Ltd. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
We may also disclose Data to a prospective purchaser of our business or any part of it.
In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Functionality of the Website
To use all features and functions available on the Website, you may be required to submit certain Data.
You may restrict your internet browser’s use of Cookies. For more information see the clause below (Cookies).
Accessing your own Data
You have the right to ask for a copy of any of your personal Data held by Patient Intelligence Panel Ltd (where such Data is held) on payment of a small fee, which will not exceed £10.
Changing or Deleting Your Information
If you want to change the details that you have registered on-line with us, this can be done by emailing us at [email protected].
If you want to delete your account with us then you can also do this by emailing us at [email protected]. When you delete your account it will be permanently deleted but your information may still exist in backup copies for up to 90 days but cannot be viewed by others.
If any deleted information has previously been shared with other users of the Website then this may remain on the Website but will no longer be associated with your user account.

Security
Data security is of great importance to Patient Intelligence Panel Ltd and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.
Cookies
This Website may place and access certain Cookies on your computer. Patient Intelligence Panel Ltd uses Cookies to improve your experience of using the Website. Patient Intelligence Panel Ltd has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Patient Intelligence Panel Ltd to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
This Website may place the following Cookies:
Type of Cookie Purpose; Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
Where/how we store your information
The information that we collect from you may be transferred to, and stored at, a destination inside or outside the European Economic Area (“EEA”). It may also be processed by staff operating inside or outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the provision of support services (i.e. management of survey processes etc). By submitting your personal information to us, you agree to this transfer, storing or processing.
We will take all steps reasonably necessary to ensure that your information is treated securely and in accordance with this privacy policy.
General
You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
Changes to this privacy policy
Patient Intelligence Panel Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.You may contact Patient Intelligence Panel Ltd by email at [email protected] May 2020